REFUND AND CANCELLATION
Return Policy
At HOM, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our return policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
• Timeframe: Items must be returned within 5 days from the date of delivery.
• Condition: Items must be unused, unworn, and in the same condition that you received them. All original tags and packaging must be intact.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
Certain items cannot be returned, including:
• Sale or clearance items.
• Gift cards.
• Customized or personalized items.
• Intimate apparel, swimwear, or earrings due to hygiene reasons.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email us at houseofmaharanis@gmail.com with your order number and reason for return. Our customer service team will provide you with a return authorization and further instructions.
2. Pack Your Items: Securely pack the items in their original packaging. Include the return authorization and a copy of your receipt or proof of purchase.
3. Ship the Return: Send your return to the address provided by our customer service team. You are responsible for the shipping costs of returning your items unless the return is due to our error (e.g., wrong or defective item).
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that the original shipping costs are non-refundable.
5. Exchanges
If you need to exchange an item for a different size or color, please contact us at houseofmaharanis@gmail.com. We will provide instructions on how to proceed with the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at houseofmaharanis@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at houseofmaharanis@gmail.com.
8. Contact Information
If you have any questions about our return policy, please contact us at:
Disclaimer: This return policy is for informational purposes only and should not be construed as legal advice. Please consult with a legal professional to ensure it meets the specific legal requirements for your business.